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NE Member Webinar
What Just Happened?! Navigating Conflict and Confusion in Communication
Wednesday, December 8 at 1pm ET/12pm CST/10am PT
Speakers: Mary Angela Miller MS RDN LD & Heather Dugan
We’ve all felt this way: Puzzled when a client interaction turns awkward or disruptive, or worse yet, seem totally ineffective and wondered why. We’ll present challenging, real scenarios from experienced entrepreneurs then, break them down to “diagnose” what just happened and provide tips on how to handle them in the moment and techniques on how to do better in the future. In the Q&A, attendees can share situations they’ve encountered and discuss options so we can learn from each other.
Learning Objectives: After this presentation, the attendee will be able to:
- Describe the common challenges faced establishing client connections and expert advice, tips and techniques on how to overcome them
- Identify “hidden” barriers to communication, whether they be technological, social, cultural or personal.
- Build a language library and a repository of responses (including a takeaway checklist) to lead interactions in a productive direction in order to achieve mutual goals
Performance Indicators: 2.1.2 – 2.2.5 – 4.2.5
Mary Angela Miller, MS, RDN, LD spent 15 years as Nutrition Services Director at Ohio State University Wexner Medical Center, 13 years as a healthcare administrator and now as an adjunct professor in the College of Medicine, Health & Rehabilitation Sciences. Mary is an industry advocate, was elected as president the National Association of Healthcare Foodservice Management, the State of Ohio’s Dietetic Association and is a past Chair and current delegate to the Academy of Nutrition and Dietetics on behalf of dietitians and technicians in Food Management leadership roles, MFNS. She’s also passionate about food safety. She loves food and travel adventures and has enjoyed ceviche in Peru, kebabs in Egypt and tasted 40 year old balsamic vinegar in an aging cellar in Tuscany. She knows firsthand that good food is safe food that tastes good and is good for you.
Award-winning author and speaker, Heather Dugan, is the founder of Cabernet Coaches®, an “all ages, all stages” group for women that fosters self-betterment through face-to-face friendships & social connection. Her books include The Friendship Upgrade: Trade Clickable Connections for Friendships that Matter and Date Like a Grownup: Anecdotes, Admissions of Guilt & Advice Between Friends. Heather’s focus on fostering more meaningful relationships, facilitating effective communication, and equipping men and women for life-changing transitions makes her a popular speaker and relationship expert for both companies and communities and a frequent source for media seeking insights on political polarization, pandemic social impacts, dating, isolation and loneliness, relationship repair, community-building, and the effects of digital reliance, technology, and evolving social norms on relationship and connection.